Thirupurasundari Chandrasekaran
( Citizens Bank )
• Managed critical turnaround projects for underperforming programs in a $40M+ digital payments and banking portfolio. Realigned cross-functional teams and processes to meet business objectives and deliver measurable improvements
• Managed comprehensive product evaluation and championed the integration of the Zelle Payment system as the core P2P solution, leveraging Zelle’s extensive network of 100+ financial institutions. This strategic initiative accelerated user adoption, minimized regulatory complexities, and substantially reduced total cost of ownership
• Directed the product development of a Zelle-integrated P2P payment platform, working directly with banking infrastructure (JPM Governance, Risk, and Compliance, Client Demand Deposit Account) and compliance layers (fraud, AML, sanctions).
• Planning to own AI customer support automation product vision for Zelle operations, defining chatbot product features and KPIs to achieve 60% autonomous resolution while improving customer satisfaction scores
• Owned the product roadmap for flows, mapping cross-impact, winning commitments, structuring work in Jira, and driving execution and delivery across multiple teams
• Negotiated and managed strategic banking partnerships with tier-1 financial institutions, securing direct API access to DDA systems and reducing third-party dependency costs by 85%
• Managed product backlog prioritization for multi-bank integration stories, coordinating with business development team to align technical requirements with partnership agreements.
• Led weekly Portfolio/Program dashboard presentations, collaborating with the C-level leaders, thereby celebrating team accomplishments, and bringing visibility to critical issues & resolutions
.png){kind=logo}
ICST 2026 | IIT Patna, India | August 01-02, 2026