7th International Conference on Communication and Intelligent Systems (ICCIS 2025)

Ms. Bijal Lalitkumar Dave

Enhancing Transparency and Agility in Social Work Services via the SWAN Platform

Abstract:

The SWAN platform improves social work service delivery through increased transparency, responsiveness, and inter-agency coordination. It enables real-time information sharing, simplifies coordination, and minimizes paperwork. Its electronic record-keeping capabilities enhance the quality of services and regulatory compliance.

Profile:

I bring over 17 years of experience in software testing and quality assurance, specializing in insurance, healthcare, and manufacturing domains. I am an expert in various testing methodologies and skilled in tools such as Robot Framework, Selenium, Rest Assured, SoapUI, and Appium. Proficient in managing the software testing life cycle, I have consistently ensured successful project delivery.