Kartheek Chandra Ambati

Modular Ticketing and Issue Resolution Framework Embedded Within Procurement Suites

Abstract:

The procurement suite and external service management systems face a variety of integration problems, which means that they often create operational inefficiencies for organizations. In the article, Modulus Ticketing is explained as a brand new modular ticketing solution with a seamless integration into procurement suites and also solves problems associated with the current systems, such as the complex user setup requirements and ticketing history. There are numerous benefits attached to Modulus, including eliminating repetitive logins, the capability of linking workflows directly into Modulus, automated resolution of tickets during processing, and a significant increase in the amount of time saved per ticket resolved. The benefits of the Modulus Ticketing solution include the elimination of many of the shortcomings of previous (legacy) systems and a scalable solution that will continue to drive improvement in procurement support through a truly unified data approach and application of intelligent/automated data utilization. Other future ambitions in development, such as intake management modules, will support the modular ticketing concept. The article further states that there have been some updated words and phrases that have been revised to have a broader interpretation and can be applied to a larger audience while still remaining consistent with systems such as Ivalua and ServiceNow. The findings of this study suggest that all companies should modernize their procurement support systems and enhance their tools in order to realize the most efficiency and usability from these systems.

Profile:

Kartheek Chandra is a seasoned Ivalua Developer and Strategic Sourcing Analyst with over nine years of specialized experience in Ivalua and more than a decade of expertise in data engineering, business intelligence, and procurement analytics. He has a strong track record of designing, implementing, and supporting large-scale procurement and spend management solutions for global organizations, particularly within supply chain and insurance domains.

Kartheek has led the development of highly scalable data pipelines, including systems capable of importing nearly 100 million records per day using Azure Data Factory. He possesses deep expertise in Ivalua configuration, workflow management, contract authoring, sourcing events, supplier performance metrics, and user access governance. His work includes building custom Ivalua modules, integrating supplier price updates via ETL, and enabling seamless ticketing and notification frameworks for internal and external use.

With extensive experience in data modeling, reporting, and visualization, Kartheek has delivered impactful dashboards and analytics using Tableau, Power BI, SSRS, and Excel to support spend analysis, sourcing strategies, and executive decision-making. He is highly skilled in SQL performance tuning, ETL development, and cloud-based architectures.Known for his strong problem-solving abilities, stakeholder engagement skills, and commitment to quality, Kartheek consistently delivers reliable, data-driven solutions that enhance procurement efficiency, transparency, and business value